Simple shopping. Great products.

We currently ship to addresses within the United States.

Order Processing

Orders are processed within 24-48 Hours, excluding weekends and holidays. After your order ships, you’ll receive a shipping confirmation email with tracking information.

Delivery Times

Estimated delivery is 6-7 Business Days. Including processing, the estimated total time from purchase to delivery is 3-5 Business Days

Delivery estimates are not guaranteed. Carrier delays, severe weather, and holiday demand may affect arrival times.

For Halloween and other seasonal purchases, please check the estimated delivery date before ordering. Arrival before a holiday is not guaranteed unless explicitly stated.

Shipping Charges

Shipping charges, if applicable, are displayed at checkout before you complete your purchase.

Multiple Packages

Items in the same order may ship separately from different fulfillment partners and arrive on different dates. Tracking information will be provided for each shipment when available.

Address Changes

Please check your shipping address carefully before placing an order. If you need to make a correction, contact Robsonlineshop26@gmail.com as soon as possible. We may be unable to change an address once processing or shipment has begun.

Delayed, Missing, or Damaged Orders

If your order hasn’t arrived within the estimated delivery window, or arrives damaged, contact Robsonlineshop26@gmail.com with your order number. For damaged items, please include photos of the item and packaging so we can investigate and help resolve the issue.

Contact

For shipping questions, email Robsonlineshop26@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Robsonlineshop26@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Robsonlineshop26@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Robsonlineshop26@gmail.com.

We want you to be satisfied with your purchase. Returns may be requested within 30 days of delivery.

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging when applicable.

To request a return, contact us at [your email address] with your order number and reason for the return. Do not send a return without receiving return instructions first.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method. Please allow several business days for your bank or card issuer to process the refund.

Items that are damaged through misuse, altered, worn, or returned outside the return period may not qualify for a refund.

Certain items may be non-returnable where permitted by law, including personalized items, gift cards, clearance/final-sale merchandise, and certain health or hygiene products.

If an order arrives damaged, defective, or incorrect, contact us as soon as possible with photos of the item and packaging so we can resolve the issue.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Select a page for this policy tab.